Shipping & Returns Policy
Thank you for being part of the Sevenstorys story. Here's everything you need to know about how we get your pair to you — and what happens if something isn't right.
Order Processing
Every order is processed within 5–7 business days of payment being confirmed. Business days are Monday to Friday, excluding public holidays.
During peak seasons, product launches or special promotions, processing may take a little longer. If there is a significant delay we will contact you directly.
Shipping & Delivery
We ship worldwide from our fulfilment centre and use the fastest available carrier based on your location.
Estimated delivery times after dispatch:
- Standard international: 10–21 business days
- Some locations may receive orders sooner depending on carrier performance and destination
All delivery timeframes are estimates and not guaranteed. Factors outside our control — including customs processing, postal delays, weather conditions and seasonal volume — may affect delivery times. We appreciate your patience when this happens.
Shipping Rates
Shipping fees are calculated at checkout based on your delivery address and order details. Any applicable promotions or shipping offers will be displayed clearly before you confirm your order.
Tracking Your Order
Once your order is dispatched you will receive a shipping confirmation email with your tracking number. Use this to follow your pair every step of the way.
If you have not received a tracking number within 7 business days of placing your order, please email us at info@sevenstorys.com with your order number.
Customs, Duties & Taxes
For international deliveries, your order may be subject to customs fees, import duties or taxes imposed by your local customs authority. These charges are not included in our product or shipping prices and are the responsibility of the customer. Please check with your local customs office if you are unsure.
Incorrect Address
Please review your shipping address carefully before completing checkout. We are not responsible for orders delayed, lost or returned due to an incorrect or incomplete address.
If you notice an error after placing your order, contact us at info@sevenstorys.com within 24 hours and we will do our best to correct it before dispatch. After 24 hours we cannot guarantee changes can be made.
If a parcel is returned to us due to an incorrect address, we can reship it to you — however additional shipping fees will apply.
Lost or Damaged Orders
If your tracking shows as delivered but your order has not arrived, please first check with neighbours, your front desk or your local post office. Then contact the carrier directly using your tracking number.
If your order arrives damaged, contact us within 7 days of delivery at info@sevenstorys.com with your order number and clear photos of the damaged item and packaging. We will review and resolve the issue as quickly as possible.
Returns & Refunds
Please read this section carefully before purchasing.
We do not accept returns or exchanges on socks for change of mind, sizing preference or personal taste.
This policy exists for one simple reason — hygiene. Socks are worn directly on skin. Once a pair leaves our hands, we have no way of verifying they have not been worn, and we would never pass on a returned pair to another customer. We take this seriously because we take our community seriously.
We kindly ask that you review the product description, sizing information and design details on each product page carefully before purchasing.
We will accept a return and issue a full refund only in the following circumstances:
- The item arrives visibly damaged or defective
- You receive the wrong item
To be eligible:
- You must contact us at info@sevenstorys.com within 7 days of delivery
- You must provide your order number and clear photos of the issue
- Items must be unworn, in original packaging
- Return shipping costs are the responsibility of the customer
- Once the item is received and inspected, your refund will be processed to your original payment method
Refund requests made after 7 days of confirmed delivery will not be accepted.
Order Cancellations
We begin processing orders quickly after they are placed. If you need to cancel, please email us at info@sevenstorys.com as soon as possible. We cannot guarantee cancellations once an order has entered the fulfilment process.
Questions
We're here for you.
Email: info@sevenstorys.com
Please include your order number and a clear description of your question so we can help you as quickly as possible.
We're grateful you chose Sevenstorys to be part of your story.